Audiolly is an audio entertainment platform operated by RED EMBER MEDIA HOUSE PRIVATE LIMITED, a company incorporated under the laws of India ("Audiolly", "we", "us", or "our").

Audiolly provides audio entertainment and related digital services, including original audio stories, audiobooks, literature, podcasts, entertainment programmes, children's content, cultural content and other audio experiences through its mobile application, website and related services (collectively, the "Services").

This Privacy Policy explains how we collect, use, store, disclose and protect information relating to users of Audiolly.

By accessing or using Audiolly, you acknowledge that you have read and understood this Privacy Policy.

Depending on how you use Audiolly, we may collect the following categories of information.

When you create or use an Audiolly account, we may collect:

• Name or display name;
• Mobile number;
• Email address;
• Login/authentication information;
• Profile photograph or avatar, if provided;
• Age or date of birth, where required for age-related services or compliance;
• Language and content preferences.

You may be able to use certain Audiolly features without creating an account. However, some features may require registration.

When you use Audiolly, we may collect information about your interaction with the Services, including:

• Audio programmes and episodes you listen to;
• Listening duration and playback activity;
• Search history;
• Favourites, bookmarks and saved content;
• Downloads and offline listening activity;
• Ratings, reviews, comments and feedback;
• Content preferences;
• Interactions with notifications, promotions and advertisements;
• Subscription and feature usage.

This information may be used to operate, maintain and personalise Audiolly.

We may automatically collect certain technical information when you access Audiolly, including:

• IP address;
• Device type and model;
• Operating system;
• Application version;
• Unique device or advertising identifiers, where permitted;
• Browser type;
• Network information;
• Approximate location derived from technical information, where applicable;
• Crash reports and diagnostic information;
• Date, time and duration of access.

We use this information to maintain security, troubleshoot technical problems, understand service performance and improve Audiolly.

If you purchase a subscription, coins, premium content or any other paid service, payment transactions may be processed through third-party payment processors, app stores or other authorised payment service providers.

Audiolly generally does not need to directly store complete payment card, bank account or UPI credentials where the transaction is processed by such third parties.

We may receive information such as:

• Transaction ID;
• Subscription type;
• Payment status;
• Purchase date;
• Amount paid;
• Refund or transaction status.

Payment service providers may process your payment information according to their own privacy policies.

You may voluntarily provide information when you:

• Contact customer support;
• Submit feedback;
• Participate in surveys;
• Report content;
• Participate in promotional campaigns;
• Submit reviews or comments;
• Communicate with Audiolly through social media or other channels.

We may retain such communications for customer service, security, dispute resolution and service improvement.

We may use information collected through Audiolly for the following purposes:

To:

• Create and manage your account;
• Provide audio content;
• Maintain your listening history and preferences;
• Enable downloads and offline functionality;
• Process subscriptions and purchases;
• Provide customer support;
• Synchronise your account across supported devices.

We may use your listening activity, preferences and interactions to:

• Recommend stories and programmes;
• Personalise your Audiolly home screen;
• Suggest similar content;
• Remember your preferences;
• Improve content discovery.

We may analyse aggregated or technical usage information to:

• Improve application performance;
• Develop new features;
• Understand how users interact with Audiolly;
• Identify technical problems;
• Test new features;
• Improve content discovery and user experience.

We may contact you regarding:

• Your account;
• Transactions and subscriptions;
• Security or important service notices;
• Customer support;
• Changes to our Services;
• New features or content.

Where required by applicable law, promotional communications will be subject to applicable consent and opt-out requirements.

Subject to applicable law and your choices, we may send information about:

• New Audiolly shows;
• New episodes;
• Special programmes;
• Subscription offers;
• Promotional campaigns;
• Partner or sponsored content.

You may opt out of promotional communications by using the unsubscribe mechanism provided in the communication or by contacting us.

We may process information to:

• Protect Audiolly accounts;
• Detect suspicious activity;
• Prevent fraud and abuse;
• Investigate security incidents;
• Enforce our Terms of Use;
• Protect the rights and property of Audiolly and its users.

We may process and retain information where reasonably necessary to:

• Comply with applicable law;
• Respond to lawful requests from government authorities;
• Establish, exercise or defend legal claims;
• Resolve disputes;
• Enforce contractual obligations.

Audiolly will process personal data in accordance with applicable Indian data protection and other applicable laws.

Depending on the circumstances, processing may be undertaken:

• With your consent;
• To provide a service requested by you;
• To perform or facilitate a transaction;
• To comply with a legal obligation;
• For security, fraud prevention and protection of rights;
• For other lawful purposes permitted under applicable law.

Where consent is required, Audiolly will seek consent in an appropriate manner.

Audiolly may use information about your interaction with the platform to personalise your experience.

For example, if you frequently listen to horror, romance, mythology or Assamese stories, Audiolly may recommend similar content.

Personalisation does not necessarily mean that Audiolly creates sensitive personal profiles about you.

We do not intend to use personal data to make decisions producing legal or similarly significant effects on users solely through automated profiling.

Audiolly's website and digital services may use cookies, SDKs, pixels, local storage and similar technologies.

These technologies may be used for:

• Authentication;
• Security;
• Remembering preferences;
• Website functionality;
• Analytics;
• Performance monitoring;
• Understanding how users interact with our Services;
• Marketing or advertising, where permitted by law.

You may be able to control certain cookies through your browser or device settings.

Disabling certain technologies may affect some functionality of the Audiolly website or Services.

Audiolly may use trusted third-party service providers to operate its Services.

These may include providers for:

• Cloud hosting;
• Data storage;
• Analytics;
• Application performance monitoring;
• Payment processing;
• Authentication;
• Customer support;
• Notifications;
• Security;
• Advertising and marketing;
• Content delivery;
• Crash reporting;
• Communication services.

Such providers may process information on Audiolly's behalf and may be contractually or otherwise required to handle information in accordance with applicable law and appropriate security requirements.

Audiolly does not sell your personal data merely because you use the Services.

We may disclose information where reasonably necessary to:

• Provide the Services;
• Process payments;
• Provide customer support;
• Operate our technology infrastructure;
• Prevent fraud and abuse;
• Conduct analytics;
• Send communications;
• Comply with law;
• Respond to lawful governmental requests;
• Protect our rights, users or property;
• Facilitate a corporate transaction such as merger, acquisition, restructuring or sale of assets.

We may also share information where you have expressly authorised us to do so or where otherwise permitted by applicable law.

Audiolly may create aggregated or de-identified information from data collected through the Services.

Such information may be used for:

• Analytics;
• Service improvement;
• Business planning;
• Audience insights;
• Content development;
• Advertising or sponsorship reporting.

Where information has been properly de-identified and cannot reasonably be associated with an identifiable individual, it may be used for lawful purposes without identifying the individual.

Audiolly may allow users to submit reviews, comments, feedback, photographs, profile information or other material.

Information that you voluntarily make publicly available may be visible to other users or members of the public.

You should therefore avoid publishing sensitive personal information in public comments, reviews or profile sections.

Audiolly is not responsible for information that you voluntarily disclose publicly through features that are designed to be public.

Audiolly takes children's privacy seriously.

Where a particular feature or service is directed toward children, Audiolly will take reasonable measures required by applicable law concerning children's personal data and parental/guardian consent.

We do not knowingly seek to collect personal data from children in violation of applicable law.

If a parent or legal guardian believes that a child has provided personal data to Audiolly in circumstances where such collection was not appropriate, they may contact us using the details provided below.

Audiolly retains personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide the Services;
• Maintain account and transaction records;
• Meet legal or regulatory obligations;
• Prevent fraud and abuse;
• Resolve disputes;
• Enforce agreements;
• Protect our legal rights.

The actual retention period may depend on the nature of the information and the purpose for which it is processed.

Where information is no longer required and there is no lawful reason to retain it, Audiolly will take reasonable steps to delete, anonymise or otherwise dispose of it in accordance with applicable law.

Audiolly takes reasonable technical, organisational and administrative measures to protect personal data against unauthorised access, loss, misuse, alteration, disclosure or destruction.

Depending on the nature of the information and the applicable risk, safeguards may include:

• Access controls;
• Encryption or secure transmission;
• Authentication controls;
• Monitoring and logging;
• Security testing;
• Restricted access to personal data;
• Backup and recovery procedures;
• Internal security practices.

However, no internet-based system can be guaranteed to be completely secure.

You are also responsible for protecting your account credentials and should not share your password, authentication information or account access with others.

Subject to applicable law, you may have rights relating to your personal data, including the right to:

• Request information about personal data processed by Audiolly;
• Request correction of inaccurate or incomplete personal data;
• Request deletion of personal data where legally applicable;
• Withdraw consent where processing is based on consent;
• Request grievance redressal;
• Exercise other rights available under applicable data protection laws.

Requests may be subject to reasonable identity verification and applicable legal limitations.

To exercise your rights, please contact us using the details provided in the "Contact Us" section.

You may request deletion of your Audiolly account and associated personal data by:

Email: redember123@gmail.com

Please use the subject line:

"Audiolly – Account & Data Deletion Request"

We may need to verify your identity before processing a deletion request.

Some information may need to be retained where required or permitted by applicable law, including information necessary for legal compliance, fraud prevention, financial records, dispute resolution or establishment or defence of legal claims.

Where applicable, deletion of an account may result in the loss of access to purchased, saved or account-associated content and features.

If you have a concern regarding the processing of your personal data or this Privacy Policy, you may contact Audiolly using the contact information below.

We will take reasonable steps to review and address your grievance in accordance with applicable law.

Grievance/Privacy Contact: RED EMBER MEDIA HOUSE PRIVATE LIMITED Email: redember123@gmail.com

Additional grievance contact details may be published on the Audiolly website or application as required under applicable law.

Some of our technology, hosting, analytics, payment or other service providers may process information from locations outside India.

Where personal data is transferred outside India, Audiolly will take such measures as may be required under applicable Indian law and other applicable laws.

Audiolly may contain links to third-party websites, applications, social media platforms or other services.

Those third parties operate under their own terms and privacy policies.

Audiolly does not control and is not responsible for the privacy practices of third-party services.

We encourage users to review the privacy policies of third-party services before providing them with personal information.

Audiolly may display advertisements, promotional material or sponsored content.

Advertising and sponsorship partners may receive aggregated or other information where reasonably necessary for campaign measurement, reporting or delivery, subject to applicable law.

Audiolly will not disclose personal data to advertisers for purposes that are prohibited by applicable law.

Where applicable, advertising technologies may use identifiers or usage information to measure campaign performance or provide relevant advertising.

Users may have choices regarding certain forms of personalised advertising depending on their device, platform or applicable law.

Audiolly may update this Privacy Policy from time to time to reflect:

• Changes to our Services;
• New technologies;
• Changes in applicable law;
• Changes in our privacy practices.

When we make material changes, we may provide notice through the Audiolly application, website or other appropriate means.

The "Last Updated" date at the beginning of this Policy indicates when this Privacy Policy was most recently revised.

If you have questions, concerns or requests relating to this Privacy Policy or your personal data, please contact us:

RED EMBER MEDIA HOUSE PRIVATE LIMITED

Brand/Platform: Audiolly Website: audiolly.com Email: contact@audiolly.com

Registered Office: C/o Nayan Kumar Goswami, 208, Ward No. 9, Sivasagar, Assam, India – 785640

For privacy or data-related requests, please mention "Privacy Request – Audiolly" in the subject line.

This Privacy Policy shall be governed by the applicable laws of India.

Any disputes relating to this Privacy Policy shall be subject to the applicable jurisdiction of the courts having lawful jurisdiction over RED EMBER MEDIA HOUSE PRIVATE LIMITED, subject to applicable law.

©️ RED EMBER MEDIA HOUSE PRIVATE LIMITED. All Rights Reserved.

Audiolly